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In Store FAQ
Do you accept my insurance?
Why does my receipt show a balance?
Do you accept Medicare or Medicaid?
Can I purchase new lenses for my existing frames?
How long will it take to get my glasses?
What forms of payment are accepted in-store?
Can I shop online as a new customer?
Can I use my insurance benefits online?
I just got a new prescription – can I update it online?
Why are the frames saying “in-store only”?
Can I make changes to my order after I submit it?
What forms of payment are accepted online?
Do you provide eye exams?
Do I need to make an appointment?
Can I come and get my frames repaired?
Can I use an expired prescription?
Do my new frames come with a warranty?
Do you accept outside prescriptions?
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