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Eyemart Express
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  1. Eyemart Express
  2. General

General

In Store FAQ

  • Do you accept my insurance?
  • Why does my receipt show a balance?
  • Do you accept Medicare or Medicaid?
  • Can I purchase new lenses for my existing frames?
  • How long will it take to get my glasses?
  • What forms of payment are accepted in-store?

Online FAQ

  • Can I shop online as a new customer?
  • Can I use my insurance benefits online?
  • I just got a new prescription – can I update it online?
  • Why are the frames saying “in-store only”?
  • Can I make changes to my order after I submit it?
  • What forms of payment are accepted online?

General FAQ

  • Do you provide eye exams?
  • Do I need to make an appointment?
  • Can I come and get my frames repaired?
  • Can I use an expired prescription
  • Do my new frames come with a warranty?
  • Do you accept outside prescriptions?
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Eyemart Express

Need Help? Please call us at:

1-888-372-2763

Our customer service hours are

Mon-Fri 8am-5pm CT

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