General

In Store FAQ

• Do you accept my insurance?
• Why does my receipt show a balance?
• Do you accept Medicare or Medicaid?
• Can I purchase new lenses for my existing frames?
• How long will it take to get my glasses?
• What forms of payment are accepted in-store?

Online FAQ

• Can I shop online as a new customer?
• Can I use my insurance benefits online?
• I just got a new prescription – can I update it online?
• Why are the frames saying “in-store only”?
• Can I make changes to my order after I submit it?
• What forms of payment are accepted online?

General FAQ

• Do you provide eye exams?
• Do I need to make an appointment?
• Can I come and get my frames repaired?
• Can I use an expired prescription?
• Do my new frames come with a warranty?
• Do you accept outside prescriptions?

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